Terms of use

Open Today

09:00 - 19:00

Terms and Conditions of Website Use

Please read these terms and conditions of use of the Website carefully before using the Website as by using the Website you agree to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the Website after they have been posted. If you do not agree to abide by these conditions of use you should not use the Website in any way.

Information about us

This Website is operated by [The British Land Company PLC]. We are registered in England and Wales under company number [621920] and have our registered office at [York House, 45 Seymour Street, London W1H 7LX].

Information you provide to us

All data and information relating to you collected by or submitted via the Website is subject to our Privacy Policy.

Modifications and alterations to the Website

We reserve the right to make changes, corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Availability of the Website

We will try to make the Website available but cannot guarantee that the Website will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other Internet connected device.

Accessibility

Our aim is to make our Website accessible to as many people as possible. To achieve this, we’ve tested it to make sure you benefit from our Website, however you’re browsing. However, we do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

Prohibited Uses

You may use our Website only for lawful purposes.  You may not use our Website:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below (see "Uploading Content to our Website").
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate copy or re-sell any part of our Website in contravention of the provisions of these Terms and Conditions of Website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our Website;
    • any equipment or network on which our Website is stored;
    • any software used in the provision of our Website; or
    • any equipment or network or software owned or used by any third party.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

Uploading content to our Website

The following applies to all messages, e-mails, postings, ideas, suggestions, concepts or other material submitted by you, to us ("Content"):

  • you must own or have the right to submit the Content to us;
  • all Content submitted by you must be accurate, complete, legal, honest, decent and truthful and comply with all applicable laws, regulations, standards or codes of practice; and
  • you must ensure that all Content submitted to us does not infringe copyright, design, privacy, publicity, data protection, trade mark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person.

We have the right to monitor Content and we reserve the right to block incoming e-mails and other Content if we believe that their Content is or may be inappropriate or otherwise does not comply with the above.

You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the submission of Content by you to us.

If you breach these terms and conditions then your permission to use this Website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

Limitation of Liability

All content, materials and information on the Website are provided on an "as is" basis and you assume total responsibility and risk for your use of the Website and use of all information contained within it.

We accept no liability for any inaccuracies or typographical errors in or omissions from this Website. Liability for any loss or damage howsoever caused arising directly or indirectly from the use of the information or material contained on, or services offered by, this Website is expressly excluded to the fullest extent permitted by law.

To the fullest extent permitted by applicable law, we accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of British Land or our employees, agents or any other person or entity.

If you are a business user, please note in particular that we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment or programs.

If we are liable to you for any reason (other than death, personal injury resulting from our negligence or fraudulent misrepresentation), our liability will be limited to £100.

Nothing in these Terms and Conditions of Website use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for taking sufficient precautions and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Web standards and technologies

This Website has been built to conform to W3C, A level standards for HTML and CSS. These technologies are relied upon throughout the Website. The Website displays correctly in all popular web browsers.

If you’re unable to access any pages on our Website, just let us know by emailing us using our online form and we’ll do our best to help.

Linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page.

We reserve the right to withdraw linking permission without notice.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our Website.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of these Terms and Conditions of Website use upon which you are permitted to use our Website, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Website.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our Website.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

General

We may assign or subcontract any or all of our rights and obligations under these terms and conditions.

We may alter these terms and conditions from time to time and post the new version on the Website, following which all use of the Website will be governed by that version.

If any provision or term of these Website Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from them and shall be deemed to be deleted from them.

Any failure or delay by us enforcing an obligation or exercising a right, under these Website Terms and Conditions, does not amount to a waiver of that obligation or right or any other obligation or right.

You acknowledge that you have not entered into these Website Terms and Conditions in reliance on any statement or representation, except in so far as the representation has been incorporated into these Website Terms and Conditions. You irrevocably and unconditionally waive any right you may have to claim damages and/or to rescind these Website Terms and Conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) not contained in these Website Terms and Conditions.

Disclaimer

This website (the “Website”) is the Website of British Land (“British Land”, “us” or “we”). Information published on the Website is supplied by British Land and certain third parties. British Land take every care and precaution to ensure that information published on the Website is accurate when posted and regularly updated, but British Land cannot guarantee or can be held liable for its accuracy or timeliness and British Land may change the information at any time without notice. You must not rely on the information on the Website and you acknowledge that you must take appropriate steps to verify this information before acting on it.

Any reference to any product or service which has been or may be provided by British Land or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

All materials presented on this Website, including without limitation, any logo, design, text, graphic, and their arrangement, are licensed to or owned by British Land or other companies in the British Land Group of Companies or the owners of shopping centres managed by British Land. Unless we indicate otherwise, you must not copy, distribute, republish, download, display, post or transmit any material from our Website in any form or by any means, including, but not limited to, electronic, mechanical or otherwise, without our prior written permission or the written permission of the relevant copyright owner. You may access and use the materials on this Website for your own personal use only. You must not do anything to alter, modify or add to the material on this Website.

We are not responsible for the content of any other website from which you have accessed the Website or to which you may hyperlink from the Website and cannot be held liable for any loss or damage you incur as a result thereof.

These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

General opening hours

Monday
09:00
-
19:00
Tuesday
09:00
-
19:00
Wednesday
09:00
-
19:00
Thursday
09:00
-
19:00
Friday
09:00
-
19:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00
Bank Holiday Monday
10:00
-
18:00

Store opening times may vary. Food and leisure will be open later – please check retailer websites for further details.

Additional opening times

Store opening times may vary. Food and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Ealing Broadway Shopping
Ealing
London
W5 5JY
020 8567 3453
  • Car

    Ealing Broadway car park is sign-postedᅠupon reaching the town centre. The car park can be accessed via Grove Road or Windsor Road. Please use the postcode W5 5LH to bring you to the car park entrance. View car park rates and opening times here.

  • Train

    Fast and frequent trains run from Paddington to Ealing Broadway where the high speed service heads west to Slough, Reading and Oxford. Approximate travel time from Paddington to Ealing Broadway is 10 minutes. You can find further information on the train service here.

    By Tube

    Take the Central or District line from central London to Ealing Broadway. The shopping centre is just a two minute walk from the station. The Piccadilly line serves South Ealing station. For more information visit Transport for London. 

  • Bus

    Ealing Broadway is on regular bus routes which pass close to the entrance to the Centre. You can catch the 83, 207, 427, 607, N207 services on The Broadway towardsᅠHanwell to the west and Acton, or Hanger Lane East and North. The 65 stops on the High street towards Brentford. You can find out more information on the bus services here.

Accessibility

There are lifts available at Ealing Broadway. Lifts are located outside Tesco, at the Oak Road entrance and at Oxford Road entrance.

Ealing Broadway is wheelchair accessible at all entrances and four passenger lifts are provided to access Level 1 of the Ealing Broadway while three serve the upper car park levels. Blue badge spaces are located on Level 1 of the car park, adjacent to the Library and further spaces are available on Floors 3 and 5 close to the Twin Tower passenger lifts.

Shopmobility is on Level 1 within the car park near the Windsor Road entrance, under the ramp leading to Level 2 and a few seconds away from the blue badge spaces. Here you can hire manual and powered wheelchairs as well as powered scooters to use within the shopping centre and Ealing town centre.

Opening times: Mon - Fri, 10am - 6pm, Sat, 10am - 4pm. 
Please note, Shopmobility is closed on Sundays and Bank Holidays. Contact 020 8579 1724.

 

Facilities

Accessible toilet facilities are available on the ground floor next to the Oxford Road entrance to Ealing Broadway. There are further accessible toilets located on the first floor, which can be accessed by the Oxford Road entrance lift.

Baby changing facilities are available at our customer toilets located on the ground floor by the Oxford Road entrance as well as within the men's and women's toilets. Baby changing facilities are also available within M&S.

Ealing Broadway has spaces for over 600 cars from Monday to Friday and over 800 cars every weekend. The car park is open from 6am - 12 midnight and can be accessed from either Grove Road via St Mary's Road (opposite Ealing Green) or Windsor Road via Ealing Common.

Tariffs Monday - Sunday:
0-1 hour: £1.00
1-2 hours: £2.00
2-3 hours: £3.00
3-4 hours: £4.00
4-5 hours: £5.00
5-6 hours: £6.00
Over 6 hours and up to 24 hours: £12.00

Lost ticket charge: £12.00

Motorbikes are welcome in the dedicated motorbike park under the Grove Road car park entrance ramp.

Our car park has received the Park Mark, given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Please note that bank holiday’s follow the usual weekday tariff.

 

Cash machines are available at the following locations on the ground floor: St. Saviour Mall (next to the Tesco exit), Oak Road Entrance (HSBC and Lloyds), High Street (Royal Bank of Scotland) and within M&S.

A ChargeBox® facility is available at Ealing Broadway, so you can charge your mobile devices securely while you shop. This is located in St Saviour Mall (close to the Tesco exit). 

Ealing Broadway offers free wifi to all of its customers.

Toilets are located on the first floor above the Oxford Road entrance.

Services

The Car Wash Company are located on Level 4 of the car park, offering a wide range of wash and valet services.

In-store
Selected stores offer a Click and Collect service. See individual store listings for details.

Doddle
Doddle is now open, offering convenient shopping at its best. Shop online and collect your order at a time that suits you. You can also send parcels in less than 5 minutes.
Doddle is located on the Lower Lever near to the Oak Road entrance to the Centre.

Lost property enquiries can be directed to the Management Office located on Level 1 of Oxford Road entrance lobby or by calling 020 8567 3453