At Ealing Broadway over 90% of staff have received WorldHost training, including the Principles of Customer Service and Service Across Cultures programmes. An on-going initiative ensures that new starters are quick to receive this training, guaranteeing high service qualities throughout the entire staff body.
There has been a recent introduction of monthly and quarterly staff excellence awards, which has proven popular among the team. Not only does this inspire each individual to achieve their best, but it also ensures they put looking after the customer at the forefront of their day.
This has also brought the security, cleaning and management teams closer together and has developed a ‘one team’ spirit like never before. The staff are able to recommend their colleagues as candidates for the awards, and feedback is reviewed via the customer service forum.